Manager, Professional Services (AI)

TL;DR

Manager, Professional Services (AI): Leading and developing a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients with an accent on driving operational excellence, maximizing customer value, adoption, and satisfaction, and overseeing successful delivery of complex client engagements. Focus on navigating shifting priorities, complex client needs, fast-changing project scopes, and proactively identifying and resolving project risks and escalations.

Location: Must be based in the United States and have existing work authorization

Salary: $140K–$190K

Company

hirify.global is a product company building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.

What you will do

• Lead, inspire, and develop a team of Professional Services Consultants.
• Drive accountability and a high-performance culture with clear KPIs and coaching frameworks.
• Oversee successful delivery of Professional Services engagements, ensuring projects are on time, in scope, and with quality.
• Own the full project lifecycle: scoping, planning, resource allocation, and risk management.
• Ensure clients realize value quickly through tailored onboarding, configuration, training, and solution design.
• Partner with Sales, Customer Success, Solutions, and Product to deliver seamless client experiences.

Requirements

• 5+ years in Professional Services, Consulting, or Project Management.
• At least 2 years managing high-performing delivery teams.
• Deep understanding of agentic workflows and AI agent prompting.
• Proven track record of delivering complex SaaS or technology projects for mid-market to enterprise clients.
• Exceptional prioritization, ownership mindset, and execution ability.
• Must have existing work authorization for the United States. Visa sponsorship is not available for this role.

Nice to have

• Experience with hirify.global or similar work management software.
• Familiarity with Salesforce, SOW management, or services automation tools.
• PMP, CSM, or similar project management certifications.
• Experience building or scaling Professional Services processes in a high-growth SaaS environment.

Culture & Benefits

• Team of doers, owners, and client-obsessed individuals.
• Thrive on speed, clarity, and results.
• Opportunity to learn, use, and pioneer AI.
• Support for personal journey to build a bold career.