Accounting Customer Success Lead (Fintech/AI)

TL;DR

Accounting Customer Success Lead (Fintech/AI): Managing end-to-end customer relationships and ERP adoption for accounting teams with an accent on optimizing workflows and driving upsell opportunities. Focus on resolving critical issues for high-tier accounts, influencing product roadmap, and translating accounting requirements into system configurations.

Location: On-site in New York City, New York, United States. The company offers relocation packages to the United States.

Salary: $100,000 - $160,000 (Base)

Company

hirify.global is one of the world’s fastest-growing AI startups, building an AI-native ERP system for accounting teams.

What you will do

• Own end-to-end account management outcomes, including success plans and check-ins based on customer tiers.
• Drive ERP adoption and expansion through systematized trainings, workflow optimization, and upsell/cross-sell opportunities.
• Serve as the ultimate escalation point, resolving critical issues for high-tier accounts post-go-live.
• Operationalize customer support by creating and improving SOPs, best practices, and support documentation.
• Collaborate closely with Product and Engineering to relay bugs, prioritize feature requests, and influence the product roadmap.
• Become a product expert and translate real accounting requirements into system configurations.

Requirements

• Hardcore work ethic and high agency.
• 4+ years of experience in ERP, accounting audit, accounting, or finance solutions, with a strong preference for in-house or public accounting roles.
• Experience in ERP Implementation, finance professional services, or project management.
• Experience using or implementing ERPs (e.g., NetSuite, Intacct).
• Proven ability to translate accounting requirements into system configurations and automated workflows.
• Strong technical aptitude (including SQL) and ability to quickly learn new software platforms.
• Expert Microsoft Excel/Google Sheets skills.

Nice to have

• Professional services / consulting / account management experience.

Culture & Benefits

• Significant equity ownership in one of the top AI companies in the world.
• Opportunity to join early and grow with hirify.global.
• Your feedback directly shapes the product roadmap.
• Experience a high-speed, high-trust environment with high expectations.
• 15 PTO days plus 12 public holidays.
• Full medical, dental & vision insurance, commuter benefits, and 401k benefits.
• On-site team culture emphasizing high collaboration and no bureaucracy.