Application Process Manager (Fintech)

TL;DR

Application Process Manager (Fintech): Facilitating a great customer experience throughout the application process by resolving client concerns and managing application pipelines for hirify.global's Spend & Expense product with an accent on compliance and risk protocols. Focus on understanding underwriting methods, collaborating with cross-functional teams, and meeting strategic goals to ensure quota targets are met.

Location: Draper, Utah, United States

Salary: $46,900 - $55,700 USD

Company

hirify.global automates financial processes with innovative tools, helping businesses make smarter decisions and gain control of their operations.

What you will do

• Collaborate with prospects, sales representatives, and sales managers to ensure applications are completed and comply with compliance and risk protocols.
• Resolve client concerns and deescalate frustrations related to the application process.
• Gather and compile all necessary prospect information to effectively represent them to risk and underwriting teams.
• Facilitate the risk and underwriting processes by understanding the industries hirify.global serves and employing creative problem-solving to successfully assist in completing applications.
• Meet and collaborate with sales representatives to set strategic goals that ensure quota targets are met and direct sales representatives on the application process and credit policies.
• Manage application pipelines and service level agreements (SLAs), assisting in progressing deals through the sign-up process.

Requirements

• Proven experience in using creative problem-solving to minimize risk and maximize revenue.
• Skilled in gathering sensitive information, processing applications, or conducting audits.
• Strong ability to effectively solve problems, make decisions, and take action with solid independent judgment.
• Demonstrated capability to collaborate and build relationships with internal and external stakeholders.
• Excellent written, verbal, and active listening communication skills.
• Expertise in client relationship management and customer service, including de-escalation techniques.

Nice to have

• Experience in banking or loan processing.
• High attention to detail and comfort working in high‑volume, time‑sensitive environments where accuracy and consistency matter.
• Background in credit underwriting, KYC/KYB, payments, or risk in a regulated environment.

Culture & Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP).
• HSA & FSA accounts.
• Employee Assistance Program (EAP).
• 11+ Observed holidays and wellness days and flexible time off.
• Employee Stock Purchase Program with employee discounts.