Payments Operations Specialist (Fintech)

TL;DR

Payments Operations Specialist (Fintech): Managing merchant money movement and operational accuracy by handling exception workflows such as Direct Debit failures, bank fails, and refunds for terminated merchants. Focus on process adherence, control compliance, rigorous record-keeping, and identifying process improvements within a dynamic fintech environment.

Location: Remote work offered; hirify.global is a globally distributed company, requiring collaboration across multiple time zones.

Company

hirify.global, Inc. (NYSE: XYZ) is a publicly traded technology company building an inclusive global economy through various brands like Square, Cash App, Afterpay, TIDAL, and Bitkey.

What you will do

• Own end-to-end handling of merchant Direct Debit failures, including triage, root-cause identification, retries, and merchant communications.
• Manage Bank fails queues and repayments in coordination with Treasury and Merchant Experience teams.
• Set up and maintain Merchant Payment Arrangements and perform net-off of merchant balances with accurate ledger impact.
• Review and process manual and self-serve bank detail changes with appropriate approvals and controls.
• Process ZDO refunds for terminated merchants, validating eligibility and return-to-source requirements.
• Partner with Treasury on shared workflows and contribute to automation/readiness activities.
• Maintain rigorous records, ensure SOP adherence, control compliance, and high-quality merchant communications.
• Identify process gaps, propose improvements, and help keep internal documentation up to date with risk partners.

Requirements

• Experience in payments operations, merchant banking, treasury operations, or financial operations within a technology/fintech environment.
• Exposure to direct debit exception management and reconciliations.
• Proficiency with operational tooling such as Zendesk, Salesforce, Admin Portal, spreadsheet workflows, and file handling (e.g., SFTP).
• English: B2 required for excellent written and verbal communication skills.
• Detail-oriented mindset with strong ownership, prioritization, and SLA discipline across multiple queues/time zones.
• Comfort collaborating with Finance/Treasury, Risk, Legal/Compliance, and Merchant Experience stakeholders.

Culture & Benefits

• Empowering environment to do the best work while building the life you want.
• Remote work and flexible time off.
• Comprehensive medical insurance and retirement savings plans.
• Support for modern family planning.
• Commitment to an inclusive interview experience, providing reasonable accommodations to disabled applicants.
• Focus on building a fair and square workplace culture.