Technical Support Specialist (German)

TL;DR

Technical Support Specialist (German): Providing transformative customer experiences by prioritizing customer calls and email correspondence, resolving critical product issues, and developing solutions to minimize cycle time for problem resolution. Focus on fluent troubleshooting of Windows, MacOS, and Linux environments and creating product or technology training for internal and external partner teams.

Location: Hybrid remote, Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers.

What you will do

• Work alongside the multinational Support Team to provide transformative customer experiences.
• Prioritize customer calls and email correspondence, taking ownership of issues and utilizing resources.
• Provide prompt, accurate follow-up to tickets and support calls.
• Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues and develop solutions.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge of issues and resolutions, including creating new knowledge base articles.

Requirements

• Fluent in German and English.
• At least 2 years prior experience in a customer service/support-related position.
• Proficient in Windows troubleshooting (registry, services).
• Working knowledge of MacOS and a general understanding of Linux distributions.
• Understanding of any virtualization platform and basic networking.
• Must be able to work a set schedule during office hours Monday to Friday.
• Not eligible for Visa sponsorship.

Nice to have

• Previous experience with Zendesk.
• Previous experience with RMM software.
• Fluency in Italian, French, Dutch, or Spanish.

Culture & Benefits

• Hybrid office options enabling a balance between personal life and work.
• Opportunity to grow personally and professionally with a fast-growing company.
• Lunch covered by hirify.global 3 times/week at the office.
• Access to a Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando).
• Develop skills through a renowned training platform.
• Competitive compensation.
• Collaborate with a curious, kind, international, and intercultural workforce.
• Enjoy a work environment in the heart of Berlin, directly at Alexanderplatz (close to all transit).