Technical Support Specialist (Endpoint Management)

TL;DR

Technical Support Specialist (Endpoint Management): Providing transformative customer experiences by prioritizing calls and email correspondence, taking ownership of customer issues, and utilizing resources to ensure high-quality service. Focus on fluent troubleshooting of Windows, Mac, and Linux systems, collaborating with internal teams to resolve critical product issues, and developing solutions for future releases.

Location: Hybrid remote, Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers with its automated endpoint management platform.

What you will do

• Provide prompt, accurate follow-up to customer tickets and support calls.
• Troubleshoot and resolve customer issues related to Windows, Mac, and Linux systems.
• Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge by creating new knowledge base articles.

Requirements

• Fluent in French and English.
• At least 2 years of prior experience in a customer service/support role.
• Proficient in Windows (registry, services), working knowledge of MacOS, and general understanding of Linux distributions.
• Understanding of virtualization platforms and basic networking.
• Must be able to work a set schedule during office hours Monday to Friday.
• This position is NOT eligible for Visa sponsorship.

Nice to have

• Experience with Zendesk.
• Previous experience with RMM software.
• Fluency in Italian, German, Dutch, or Spanish.

Culture & Benefits

• Hybrid office options to balance personal and work life.
• Lunch covered by hirify.global 3 times/week at the office.
• Access to Corporate Benefits Platform (discounts for Expedia, FitX, Zalando).
• Opportunities for personal and professional growth through a renowned training platform.
• Collaborate with a curious, kind, international, and intercultural workforce.
• Enjoy your work environment with its location in the heart of Berlin at Alexanderplatz, close to all transit.