Partner Success Manager

TL;DR

Partner Success Manager: Ensures partners deliver measurable value to clients by deploying and optimizing hirify.global's personalization platforms with an accent on business strategy, KPIs, and ROI. Focus on maximizing platform adoption, driving continuous improvement, and fostering long-term partnerships in e-commerce and marketing automation.

Location: Remote, based in the United Kingdom

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with customers and powering personalization for over 1,400 global brands using Loomi AI.

What you will do

• Ensure partners deliver measurable value to clients through hirify.global platform deployment and optimization.
• Serve as a key advisor on e-commerce, analytics, digital marketing, and related technologies.
• Build and maintain strong, long-term partner relationships, acting as their advocate.
• Collaborate with internal teams to develop business strategies and align on goals.
• Lead partner onboarding, platform adoption, and understanding of product features.
• Identify continuous improvement opportunities to maximize client outcomes and platform ROI.

Requirements

• 2-3+ years in a consulting or customer success role within a SaaS environment, ideally in e-commerce, marketing automation, or data-driven sectors.
• Strong consulting skills including clear communication and presentation abilities.
• Ability to understand and adapt to diverse business models, providing tailored strategic advice.
• Experience with online analytics, performance marketing, A/B testing, personalization, and customer lifecycle management.
• Proactive problem-solving, organizational skills, and professional handling of complex situations.
• English: Native or professional fluency required.

Nice to have

• Basic technical knowledge (HTML/CSS).

Culture & Benefits

• High degree of freedom and trust, focusing on results in a virtual-first environment.
• Flexible working hours with emphasis on work-life balance and company events.
• Access to People Development Program, communication coaching, and Leader Development Program.
• Annual professional education budget ($1,500) for books, courses, and certifications.
• Well-being support through Employee Assistance Program, Calm subscription, and 'DisConnect' days.
• Restricted Stock Units/Stock Options, company performance bonus, and employee referral bonus.