Customer Success Engineer (Digital Adoption Platform)

TL;DR

Customer Success Engineer (Digital Adoption Platform): Delivering consulting, implementation, and enablement services to help customers maximize value from hirify.global solutions with an accent on solution design, rollout, and adoption. Focus on proactively identifying risks, understanding business cases, and leveraging AI insights to drive measurable outcomes and digital transformation.

Location: Hybrid work arrangement in London, United Kingdom

Salary: $95,000–$120,000 OTE

Company

hirify.global, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape.

What you will do

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption.
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
• Develop and maintain deep expertise in hirify.global products, including platform capabilities, features, and best practices.
• Understand each customer’s business case, objectives, and pain points to ensure tailored solutions for maximum impact.
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.

Requirements

• 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant).
• Proven experience with consulting, solution implementation, and customer enablement.
• Basic understanding of CSS, HTML, JavaScript, and APIs.
• Strong understanding of SaaS platforms, integrations, and data workflows.
• Ability to understand customer business cases and pain points and translate them into effective hirify.global solutions.
• Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.

Culture & Benefits

• Hybrid work schedule that combines remote work with onsite collaboration.
• Dedicated to building a diverse and inclusive workforce.
• Encourages continuous learning and offers professional development opportunities.
• Offers quarterly wellness reimbursements, daily BrightBreaks, and an annual Wellness Month.
• Provides health coverage options (where applicable) and a generous annual leave policy.
• Offers RefreshMe Days throughout the year to strengthen work/life balance and robust retirement contributions (region-specific).