Product Specialist, Professional Services (AI/SaaS)

TL;DR

Product Specialist (AI/SaaS): Collaborating with strategic services consultants to execute strategic initiatives for customers, focusing on end-to-end configuration, optimization, and training for the hirify.global AI workspace. Focus on managing customer implementations, creating roadmaps for continuous value, and acting as a product expert to resolve complex technical challenges.

Location: Remote

Company

hirify.global is a product company developing the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.

What you will do

• Collaborate with Strategic Services Consultants to execute strategic projects and initiatives for customers.
• Manage a small book of business focusing on implementations and longer-term strategic delivery.
• Assist in the creation, end-to-end configuration, and optimization of customer's hirify.global Workspaces.
• Participate in customer calls, document meetings, and record current state customer processes.
• Create roadmaps to ensure continuous value for customers.
• Conduct remote training sessions to educate clients on platform functionality and best practices.

Requirements

• 3+ years prior experience in a consulting role, preferably with large strategic customers.
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Fluency in English is required, both spoken and written.
• Demonstrated ability to work effectively and autonomously with global customers across different time zones.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
• Excellent problem-solving, troubleshooting, and organizational skills.

Nice to have

• Preferred experience in SaaS PPM software or collaborative work management (CWM).

Culture & Benefits

• Opportunity to learn, use, and pioneer AI to shape the future of work.
• Focus on providing exceptional customer success and an unparalleled customer experience.
• Hiring based on ambition, grit, and a passion for improving the way people work.
• Assessment of every candidate based on potential impact.
• Support for each person’s journey to build their boldest career.
• Equal Opportunity Employer.