TL;DR

Senior Customer Success Manager: Working with high- and medium-tier customers to maximize value and drive retention and expansion opportunities for cloud-based spend management solutions with an accent on strategic customer engagement, commercial expertise, and scalable success initiatives. Focus on identifying at-risk customers, collaborating cross-functionally for mitigation, and supporting new business sales processes.

Location: Hybrid in London or Manchester, UK

Company

%hirify_global% is a global leader in cloud-based spend management solutions, transforming finance with AI.

What you will do

Prepare and maintain customer success plans, tracking progress and outcomes.
Conduct Customer Business Reviews, translating customer data and process insights into clear business outcomes.
Partner with Account Management to lead Account Governance Meetings, including product roadmap updates and performance KPIs.
Identify opportunities for additional modules or services and support expansion efforts.
Proactively identify at-risk customers and collaborate cross-functionally to define and execute mitigation plans.
Create and deliver self-service and TechTouch content, including FAQs, tutorials, and webinars.

Requirements

5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Consulting.
Proven experience working with accounts payable processes and strong familiarity with the end-to-end purchase-to-pay (P2P) domain.
Demonstrated commercial expertise, including sales results, successful commercial decisions, or revenue-driving initiatives.
Strong communication skills with the ability to build trusted relationships and understand customer needs.
Deep understanding of accounts payable processes and broader business processes.
Strong commercial mindset with the ability to identify customer pain points and expansion opportunities.

Nice to have

Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred.

Culture & Benefits

Join a diverse, global community where curiosity is celebrated.
Values of Connect, Question, and Own guide how we work and grow together.
Opportunity for career and professional development.
Collaborative and meritocratic work culture and supportive leadership.
Freedom to focus on transforming the future of finance with AI or finding balance to go home on time.