Mid-Market Onboarding And Implementation Specialist (SaaS)

TL;DR

Mid-Market Onboarding and Implementation Specialist (SaaS): Spearheading the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients with an accent on change management to drive customer adoption, alongside managing data migration, system configuration, user onboarding, and go-live support. Focus on ensuring seamless execution and measurable value in a high-stakes enterprise environment.

Location: Remote-US

Salary: $120K - $140K

Company

hirify.global is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

• Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
• Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
• Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
• Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools.
• Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
• Provide break-fix triage during platform deployment to address critical issues and monitor system performance and uptime to ensure reliability for customers.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related field; PMP, Agile, or similar change management certification preferred.
• 4-7 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise-scale initiatives.
• Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
• Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
• Excellent communication and stakeholder management skills, bridging technical and business teams.
• Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program and hubs in San Francisco and Toronto.