Technical Service Desk Engineer (Fintech)

TL;DR

Technical Service Desk Engineer (Fintech): Handling technical support requests, identifying and reporting bugs, and automating routine tasks for internal teams. Focus on analyzing complex technical issues, improving internal tools, and standardizing solutions for L1 and L2 support.

Location: Fully remote from anywhere in Europe

Company

hirify.global is a fast-scaling, pre-IPO global fintech unicorn that creates financial freedom by reshaping how people shop, earn, and save, with offerings like split payments.

What you will do

• Handle requests from the support team and colleagues, performing basic problem analysis.
• Identify and report bugs, and create development tasks for fixing technical issues.
• Standardize solutions and update documentation for L1 and L2 support teams.
• Contribute to the development and improvement of internal tools and processes, including BackOffice enhancements.
• Automate routine tasks to enhance operational efficiency.

Requirements

• Experience working with Jira.
• Strong soft skills, including ownership, proactivity, and a high level of autonomy.
• Experience with monitoring and logging tools like Datadog, Grafana, and Kibana.
• Knowledge and practical use of administrative automation tools.
• English at a B2 level for written communication and reading technical documentation.
• Understanding of software development principles.
• Experience writing simple SQL queries.

Nice to have

• Experience with Google Cloud.
• Experience with Google Apps Script.
• Scripting skills (Bash, Python, Go).
• Understanding of ITIL processes.
• Basic knowledge of FinTech.
• Jira administration experience.
• Experience at a startup.

Culture & Benefits

• Full-time B2B contract.
• Fully remote setup.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexible benefits for wellness, travel, or learning.
• Work alongside a high-performing, international engineering team in a global fintech unicorn.

Hiring process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: Intro Call
• Stage 4: Technical Interview
• Stage 5: Final Interview
• Stage 6: Hired