Service Desk Analyst

TL;DR

Service Desk Analyst: Providing overall technical operation and support for the internal IT environment, ensuring end-users can accomplish business tasks with an accent on actively resolving escalated help requests and maintaining IT infrastructure. Focus on administering network services, troubleshooting performance issues, and managing hardware/software assets.

Location: Hybrid position based in Canada, with an expectation of working from the Toronto office at least three days per week.

Salary: CAD $59,500 – $80,500 / year

Company

hirify.global is a product company headquartered in Toronto, helping finance teams globally optimize planning and growth through data and collaboration, utilizing tools like Excel.

What you will do

• Create and manage end-user accounts and access control based on company policies.
• Install, configure, and maintain IT equipment including desktop/laptop PCs, printers, voice, data, audio, and video equipment.
• Collaborate with hardware and software vendors to ensure timely product delivery and installation.
• Administer LAN/WAN network services, security measures, antivirus, and spam control.
• Analyze systems hardware and software problems, develop technical solutions, and implement upgrades.
• Maintain an inventory of installed software and hardware, and manage licensing.

Requirements

• 2+ years of experience supporting IT systems in a fast-paced environment.
• Exceptional knowledge of IT operating systems (Windows and Linux) and experience installing hardware and software.
• Solid infrastructure knowledge, including networking fundamentals and TCP/IP.
• Experience working with Cloud Web services such as Office 365, G-Suite, and Amazon Web Services (AWS).
• Experience with Active Directory, Okta, restricted user accounts, and software deployment technologies.
• Ability to multitask and leverage problem-solving abilities in a 24/7 production environment.

Culture & Benefits

• Competitive and comprehensive total rewards packages that are reviewed yearly.
• Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.
• Education subsidies, professional development programs, and learning opportunities.
• Great health & dental plans, wellness sessions, Employee Assistance Program (EAP), and a free Headspace subscription.
• Flexible culture supporting different ways of working (hybrid, in-office, or remote).
• Global presence with offices in Toronto, London, and Indore, and team members across the United States and EMEA.
• Culture of curiosity, innovation, and responsible use of AI enhancing how work is done.