Senior Manager, Cx Operations (SaaS)

TL;DR

Senior Manager, CX Operations (SaaS): Build and own data, processes, and operations to power the post-sales engine. Focus on designing scalable playbooks, automated workflows, health and outcome tracking, and reporting frameworks to drive customer health.

Location: This role is remote in the United States

Salary: $200,000 - $240,000 annually

Company

hirify.global is the Work AI platform that helps everyone work smarter with AI.

What you will do

• Help build the post-sales strategy, defining core CX roles, driving segmentation, and owning capacity planning.
• Shape the long-term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards for key health, retention, and expansion metrics.
• Design and refine end-to-end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal.
• Identify and execute opportunities for automation, embedding AI-first workflows into CX operations to remove manual work and scale impact.
• Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership.
• Be the voice of post-sales in cross-functional GTM and product decisions.

Requirements

• 5+ years of experience in CX Operations, Revenue Operations, or related GTM operations roles, ideally in B2B SaaS.
• Track record of building or improving CS systems and processes.
• Strong understanding of key post-sales metrics and leading indicators.
• Experience operating in high-growth or startup environments.

Culture & Benefits

• Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage.
• Generous time-off policy.
• Opportunity to contribute to 401k plan.
• Home office improvement stipend.
• Annual education and wellness stipends.
• Vibrant company culture through regular events, and healthy lunches daily.