Customer Advocacy Manager (Saas)

TL;DR

Customer Advocacy Manager (SaaS): Leading the customer advocacy program to bring customer stories to life through case studies, testimonials, and award submissions. Focus on strengthening the brand reputation through compelling storytelling and driving growth through customer success.

Location: Boston, MA. #LI-Hybrid

Salary: $130,000 - 145,000 USD

Company

hirify.global is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.

What you will do

• Take hirify.global’s customer advocacy program to the next level by identifying and nurturing successful and inspiring customers.
• Lead the creation of customer case studies and video testimonials from sourcing and interviews to production and publishing.
• Own hirify.global’s awards program by coordinating submissions and crafting narratives that highlight customer innovation and impact.
• Maintain and continuously update a centralized repository of advocacy assets for Marketing, Sales, and Customer Success.
• Partner with cross-functional stakeholders to ensure the voice of the customer is consistently reflected in messaging, campaigns, and storytelling.

Requirements

• 5+ years in customer marketing, advocacy, community, or customer content roles at B2B SaaS companies or marketing agencies.
• Proven track record building programs that Sales teams actually use, with demonstrated impact on win rates, reference-assisted deals, or pipeline influenced by customer proof points.
• Experience creating compelling content including case studies, testimonials, and success stories that prospects engage with and that drive conversions.
• Exceptional written and oral communication skills.
• Strong relationship-building skills and ability to nurture long-term customer partnerships.
• Bachelor’s degree or demonstrated professional equivalent skill.

Nice to have

• Experience at a high growth Software-as-a-Service or technology company, or marketing agency.
• Advanced degree such as an MBA.

Culture & Benefits

• Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
• Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
• Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
• Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
• Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.