Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Actively managing and developing a portfolio of enterprise trades companies to ensure they maximize the value of hirify.global's software with an accent on building senior-level relationships and solving complex problems. Focus on analyzing user engagement data, identifying actionable insights, and driving up-selling/cross-selling opportunities.

Location: US Remote. This role is for candidates residing in the United States.

Salary: $85,700 USD - $114,600 USD.

Company

hirify.global is a product company providing software solutions to trades companies in North America.

What you will do

• Develop and manage a portfolio of approximately 40 Enterprise Residential in-home customer accounts with complex needs.
• Gather intelligence on product usage and coach customers on best practices to maximize software value.
• Build and maintain senior-level relationships, providing a premium and high-caliber experience.
• Collaborate with customers to solve complex problems with strategic solutions, increasing product value.
• Analyze user engagement data to identify actionable insights and report on KPIs.
• Identify up-selling and cross-selling opportunities within customer segments.

Requirements

• 4+ years of combined account and/or project management experience in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter that thrives in an entrepreneurial, fast-paced environment.
• Demonstrated ability and interest in project management and analyzing data sets.
• Strong communication and organizational skills, adaptable team player.
• Less than 15% nationwide travel required.

Culture & Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement, pet insurance, legal advisory services, and financial planning tools.
• Emphasis on individuality, uniqueness, and diverse perspectives.