Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Building and maintaining strategic relationships with enterprise customers to ensure maximum value from user behavior analytics solutions with an accent on driving adoption, retention, and expansion. Focus on influencing product roadmaps, proactive risk mitigation, and demonstrating ROI through strategic customer reviews.

Location: Remote (United States)

Company

hirify.global is a leading platform for user behavior analytics, providing solutions for insider risk mitigation, productivity optimization, and compliance, trusted by Fortune 500 companies.

What you will do

• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale.
• Ensure successful onboarding of new customers by managing implementation, training, and adoption strategies.
• Drive product adoption and utilization by understanding customer goals and sharing best practices.
• Act as a customer advocate, influencing product roadmaps and resolving issues with internal teams.
• Own the customer renewal process, proactively identifying risks and ensuring high retention.
• Identify opportunities for upsell and cross-sell within assigned accounts and collaborate with Account Managers.

Requirements

• 5+ years in a B2B customer-facing Customer Success role.
• Strong understanding of Customer Success frameworks and lifecycle management.
• Demonstrated success in driving customer adoption, retention, and expansion.
• Experience with HubSpot and Customer Success software like ChurnZero.
• Experience with subscription renewal management.
• Excellence at building and managing high-level customer relationships.

Nice to have

• Experience in the cybersecurity industry.

Culture & Benefits

• Competitive salary and high-quality health benefits (including 401(k) with employer match).
• Unlimited paid time off and professional development budget.
• Company-issued laptop (choice of Mac or PC).
• Collaborative, innovative, and globally inclusive fully-remote team thriving since 2014.
• Emphasis on autonomy, resourcefulness, and excellence.

Hiring process

• Expect up to 3 interviews, with the possibility of streamlining.
• Reference and background checks are required for all roles.