Customer Success Manager

TL;DR

Customer Success Manager: Driving product adoption and providing strategic guidance to customers across EMEA for the hirify.global product suite, with an accent on aligning ROI opportunities and coordinating cross-functional teams. Focus on building trusted advisor relationships, identifying utilization blockers, and managing complex plans to ensure customer success and value creation.

Location: Hybrid, based in London

Company

hirify.global is a product company developing a suite of legal data intelligence software products.

What you will do

• Develop trusted-advisor relationships with EMEA accounts.
• Consult on ROI opportunities and utilization blockers, building success plans.
• Coordinate with cross-functional teams to execute success plans and address challenges.
• Conduct Annual Business Reviews to align leadership on achieved and targeted ROI.
• Act as the voice of the customer, providing feedback and insights.
• Project manage complex plans, such as onboarding new products across geographies.

Requirements

• 4+ years of customer-facing support in the Legal Data Intelligence industry.
• Expertise managing accounts in a customer-facing role.
• Experience in the software technology sector.
• Ability to address tactical issues while maintaining a long-term strategic vision.
• Excellent business writing and presentation skills.
• Strong team player with the ability to thrive in a collaborative environment.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Two, week-long company breaks per year.
• Additional time off.
• Long-term incentive program.
• Training investment program.