Senior Account Manager, Key Accounts (SaaS, AI)

TL;DR

Senior Account Manager (SaaS, AI): Strategically managing a portfolio of key accounts to drive cross-sell, upsell, and expansion opportunities, aligning hirify.global's IT solutions to customer outcomes. Focus on developing deep customer relationships, understanding evolving business needs, and executing expansion strategies to achieve revenue targets.

Location: Must be based in Canada (Quebec preferred) with occasional travel.

Salary: CAD $85,000–$115,000 base salary, with approximately $85,000 in variable compensation (uncapped OTE).

Company

hirify.global is a leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide, powered by AI.

What you will do

• Own and strategically manage a portfolio of key accounts.
• Proactively engage with customers to understand business needs and deliver value-based solutions.
• Identify cross-sell, upsell, and expansion opportunities across the hirify.global portfolio.
• Monitor product usage and account health, addressing risks and adoption barriers.
• Collaborate with internal teams, serving as the voice of the customer to influence continuous improvement.
• Proactively educate customers on new features, updates, and best practices to maximize value.

Requirements

• 5+ years of B2B sales experience, preferably in SaaS, IT management, MSP, Network Security, or a related technology industry.
• Demonstrated success managing and growing existing customer accounts through expansion, cross-sell, and upsell.
• Strong consultative selling skills with a proven track record of exceeding revenue targets.
• Experience operating in a metrics-driven, fast-paced sales environment.
• Proven ability to forecast accurately and manage complex pipelines.
• Experience using CRM applications (Salesforce preferred) to manage accounts, opportunities, and pipeline.
• Fluency in French and English is mandatory for this role.
• Must be currently based in Canada and willing to travel occasionally for team meetings, customer engagements, or company events.

Culture & Benefits

• Stimulating, high-impact environment with ongoing education and training opportunities.
• Uncapped commission with accelerators and additional bonus/equity opportunities.
• Equal employment opportunity to all employees and applicants.
• Consultative, customer-centric culture with executive support and clear advancement opportunities.