Senior Growth Account Manager (Saas)

TL;DR

Senior Growth Account Manager (Saas): Owning retention and expansion for a portfolio of Enterprise and Scale Up customers, focused on driving long-term revenue through strategic account management. Focus on identifying expansion opportunities, preventing churn, and ensuring customers realize measurable value from the hirify.global platform.

Location: Remote in the United States

Salary: $70,000 – $100,000 base salary plus commission

Company

hirify.global is dedicated to making photographers’ lives easier and more efficient by providing an end-to-end workflow and e-commerce solution.

What you will do

• Own Net Revenue Retention (NRR) across a portfolio of Enterprise and Scale-Up customers, driving expansion, preventing contraction, and maximizing long-term account value.
• Identify, qualify, and close upsell and GMV expansion opportunities through increased platform usage, higher order volume, and new commercial commitments.
• Ensure renewal readiness by proactively identifying risk, closing value gaps, and executing save and mitigation plans ahead of auto-renewals.
• Build and maintain trusted executive relationships with studio owners positioning hirify.global as a strategic growth partner.
• Lead structured Business Reviews focused on GMV performance, ROI, and future growth planning.
• Serve as the Voice of the Customer across Product, Marketing, Support, and Leadership, translating real-world studio needs and friction points into actions that drive adoption, growth, and retention.

Requirements

• 5+ years of experience in Account Management, Customer Success, or Expansion Sales within a B2B2C, transaction-based, or vertical SaaS environment.
• Proven ownership of revenue and retention across an existing book of business, with a track record of driving expansion, upsell, and usage-based growth.
• Strong commercial and analytical mindset, able to use data such as GMV, order volume, conversion rates, and product adoption to identify growth opportunities and build actionable account plans.
• Confidence leading executive-level conversations, positioning yourself as a trusted growth advisor who can translate hirify.global’s platform into measurable business outcomes for customers.

Nice to have

• Experience in photography, creative services, or other service-driven verticals with strong seasonality and operational complexity.

Culture & Benefits

• Operate in a flexible hybrid model, with teams distributed across the US; meeting hub is in Atlanta.
• Work from almost anywhere, allowing up to 40 days outside the USA.
• Enjoy a generous leave policy, along with flexible sick leave, paid medical leave, and paid parental leave.
• Receive an annual learning budget of $500, which can be increased to $1,000.