Technical Account Manager (Unlimit Crypto)

TL;DR

Technical Account Manager (Unlimit Crypto): Managing and growing relationships with crypto merchants across the APAC region, serving as the primary point of contact for commercial, operational, and technical matters. Focus on helping partners leverage products to drive business growth, coordinating onboarding, and resolving operational or technical issues.

Location: Hong Kong

Company

hirify.global provides a complete platform for cross-border payments, from acquiring to banking to payout capabilities.

What you will do

• Develop and maintain strong relationships with crypto merchants across the APAC region.
• Coordinate onboarding of new crypto partners, including Sandbox and Production access.
• Identify upsell and cross-sell opportunities to drive revenue growth within the crypto vertical.
• Communicate daily with merchants via calls, Telegram, Slack, or email to manage requests and other operational matters.
• Monitor key metrics and performance indicators to track client health and drive commercial and portfolio growth.
• Attend and support APAC events such as TOKEN2049, Singapore Fintech Festival, Hong Kong Consensus, TH Money20/20, and others.

Requirements

• Proven experience in customer success, account management, or similar client-facing roles in fintech or crypto.
• Bachelor’s degree in Economics, Business Administration, or a related field.
• Strong data analysis skills; willingness to learn SQL.
• Exceptional interpersonal skills, capable of building relationships at all management levels.
• Strong organizational, multitasking, and time management abilities.
• Technical aptitude to understand crypto payments, transaction flows, and integrations.

Nice to have

• Senior or team lead experience is advantageous.

Culture & Benefits

• Opportunity to work in a dynamic and growing fintech company.
• Be part of a collaborative team.
• Support business development initiatives.