Customer Experience (CX) Transformation Senior Consultant (Marketing/Sales)

TL;DR

Senior Consultant (Customer Experience Transformation): Driving customer experience transformation and strategy, focusing on customer service or marketing, with an accent on strategic analysis, market research, and business development. Focus on designing growth strategies, defining operating models, and implementing innovative solutions from early concept to market launch.

Location: Atlanta, Chicago, New York, San Francisco (US, ability to travel up to 75% to client sites required)

Salary: $112,600 to $212,700

Company

hirify.global Invent is a global business and technology transformation partner, providing strategic, creative, and scientific capabilities to deliver cutting-edge solutions and drive client transformation.

What you will do

• Conduct market and competitive analysis to identify trends and opportunities.
• Perform qualitative and quantitative customer research to uncover needs.
• Synthesize research into compelling insights and client presentations.
• Engage with clients through workshops and strategic discussions.
• Contribute to business development efforts.

Requirements

• 5+ years of relevant experience in strategy consulting, marketing/sales/service strategy, transformation/operating model strategy, innovation/design strategy, or commercial/financial modeling.
• Demonstrated successful engagement in the delivery of digital projects and services.
• Ability to communicate complex ideas clearly at a management level.
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude.
• Fluent in English with excellent written and oral presentation skills.
• Ability to travel up to 75% to client sites, when required.

Nice to have

• Experience in Financial Services or Consumer Products.
• An interest in new experiences, products, technologies, and consumer/cultural trends.
• Passion for collaborating with cross-disciplinary teams of innovators.
• Experience delivering strategy from early concept all the way to market launch.

Culture & Benefits

• Opportunity to build a network within the hirify.global Group.
• Significant role in client proposals and sales presentations.
• Nurture and expand existing account relationships.
• Paid time off, including vacation (12-25 days), company paid holidays, personal days, and sick leave.
• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).