Client Services Manager

TL;DR

Client Services Manager (Digital Delivery): Managing client relationships and growing accounts by shaping feasible strategies and identifying new business opportunities. Focus on commercial management, minimising revenue leakage, and acting as a trusted point of escalation for both the client and delivery team.

Location: Blended Working model, meaning you can work from home, in a clubhouse, or on a client site.

Company

hirify.global is a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap.

What you will do

• Build and nurture trusted relationships with key stakeholders to increase AND's impact.
• Plan and shape feasible account strategies that represent value for clients and support AND's growth.
• Manage day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
• Maintain commercially successful accounts with minimal support and proactively minimise revenue leakage.
• Build and source a team for the client, depending on the needs and skills of ANDis.
• Act as a trusted point of escalation for the client and delivery team, resolving issues for success.

Requirements

• Experienced account manager comfortable with day-to-day relationship management.
• Solid commercial knowledge and understanding of contract terms & commercial risk.
• Experience in creating SOWs.

Culture & Benefits

• Blended Working model offering flexibility in work location.
• Dedicated career scrum team to help you reach your career goals.
• Annual budget for training and upskilling with allocated days off.
• Monthly and quarterly team socials.
• 25 days holiday allowance + bank holidays.
• Flexible bank holidays.