Cybersecurity IAM Support Specialist (ForgeRock)

TL;DR

Cybersecurity IAM Support Specialist (ForgeRock): Supporting and operating an enterprise Identity and Access Management (IAM) platform based on the ForgeRock / Ping Identity stack with an accent on access provisioning, security enforcement, and platform support. Focus on troubleshooting complex access and authentication issues, and continuous improvement of IAM processes.

Location: Must be based in the USA or Argentina (Buenos Aires and Cordoba)

Company

hirify.global is a custom software development company delivering value to clients through expertise and experience since 1991.

What you will do

• Support and troubleshoot IAM platform technologies running on ForgeRock / Ping stack.
• Fulfill and manage user and service access requests in line with security policies and SLAs.
• Implement and support target system integrations with ForgeRock.
• Troubleshoot and resolve complex access and authentication issues escalated from the Help Desk.
• Maintain accurate logging, tracking, and auditing of access changes in compliance with security governance.
• Develop and maintain process documentation and operational procedures, and continuously improve existing IAM processes and workflows.

Requirements

• Experience with Identity and Access Management (IAM) concepts, methodologies, and best practices.
• Hands-on experience with ForgeRock / Ping Identity stack (AM, IDM, DS, IG, RCS, Advanced Identity Cloud).
• Experience working with cloud technologies and certificate management tools.
• Knowledge of Unix/Linux and Windows AD environments.
• Strong troubleshooting and problem-solving skills, along with strong verbal and written communication skills.
• Upper-Intermediate English level or higher.

Nice to have

• ForgeRock / Ping certifications are a plus.

Culture & Benefits

• Close cooperation with a customer on challenging tasks.
• Competence development and the ability to influence project technologies.
• Work in a team of professionals within a dynamic environment with a low level of bureaucracy.