Solutions Support Engineer (Cloud Security)

TL;DR

Solutions Support Engineer (Cloud Security): Providing technical support for cloud security products, troubleshooting complex technical problems, and scaling support offerings through automation and scripting. Focus on debugging, networking, system administration, and contributing to incident management processes.

Location: Must reside in the contiguous United States and be comfortable working 9-6 EST. Hiring in Atlanta, Austin, Boston, Chicago, Dallas, Houston, Jacksonville, Miami, New York City, Tampa, and Washington, D.C.

Salary: $108,000–$148,500 USD

Company

hirify.global is a fast-growing startup reinventing cloud security and protecting the infrastructure of hundreds of customers, including over 50% of the Fortune 100.

What you will do

• Provide technical customer support experience within the hirify.global product.
• Own, troubleshoot, and solve customer technical issues using collaboration and best practices.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that scale the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

• Comfortable working 9-6 EST.
• Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
• Must have the legal right to work in the country where the position is based, without the need for visa sponsorship.
• 5+ years of hands-on, technical experience in customer support, technical support, or system administration.
• 2+ years experience with Cloud technologies (Azure, AWS, GCP).
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Proficiency with command-line tools and Linux operating system environments.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
• Understanding of relational databases.

Culture & Benefits

• Competitive package of benefits and programs to support you and your family.
• Medical, dental and vision insurance.
• Home Office Setup and Monthly Connectivity reimbursements.
• Flexible Spending Accounts and Employee Assistance Program (EAP).
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off and 11 paid holidays, plus paid leave programs (parental, pregnancy health, medical, and bereavement leave).