Azure Support Engineer (Azure)

TL;DR

Azure Support Engineer (Azure): Providing frontline technical support for cloud infrastructure, services, and applications with an accent on diagnosing and resolving complex technical problems across Azure VMs, Networking, Storage, and Identity services. Focus on ensuring customer success, optimizing cloud configurations, and collaborating with engineering teams for long-term solutions.

Location: Hybrid role located in Buffalo-NY, Scottsdale-AZ, or Miami-FL offices, with a few days remote per week.

Salary: USD $63,100.00 - $101,000.00 per year

Company

hirify.global is a leading technology company driving the global information technology ecosystem, connecting manufacturers and cloud providers with business-to-business technology experts.

What you will do

• Respond to complex inbound Azure technical service requests over the phone and email.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Provide Tier 2 support for cloud-based infrastructure and applications, guiding users through Azure features.
• Document issues and resolutions, create internal runbooks, FAQs, and technical documentation.
• Lead incident response or participate in on-call rotation for critical issues.
• Support multiple cloud and hardware solutions, contributing to service desk processes.

Requirements

• 4–7+ years in Azure support, solutions engineering, or a similar customer-facing technical role.
• Azure certification is required.
• Deep experience with Microsoft Azure services and architecture, including Azure CLI and PowerShell.
• Proficiency in networking protocols (DNS, DHCP, TCP/IP) and OS-level troubleshooting (Windows/Linux).
• Experience with ticketing systems (e.g., Zendesk, Jira) and knowledge bases.
• English: C1 (fluent) required for both verbal and written communication.
• Ability to work some weekends and later hours for 24x7 business support.

Nice to have

• ITIL certification.
• Programming/scripting experience in Bash, Python, PowerShell, or PHP.
• Exposure to virtualization and orchestration technologies like Docker and Kubernetes.
• Experience with JIRA and Confluence.

Culture & Benefits

• Opportunity to accelerate career in a leading technology company.
• Work with a diverse solutions and services portfolio and a digital platform.
• Access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match.
• Short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.