Azure Support Engineer

TL;DR

Azure Support Engineer: Providing frontline support for cloud infrastructure, services, and applications with an accent on diagnosing issues and resolving incidents. Focus on collaborating across engineering, product, and customer-facing teams to ensure a top notch customer experience.

Location: This position is located in our Buffalo-NY, Scottsdale-AZ, or Miami-FL office with opportunity to be on a hybrid schedule and a few days remote per week.

Salary: USD $63,100.00 - $101,000.00 per year

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Respond to complex inbound Azure Technical service requests over the phone and email directly with customers.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Guide users through Azure features, configurations, and best practices.
• Document issues and resolutions in the support ticket system for future reference.
• Identify support trends and partner with Product & Engineering on long-term solutions.

Requirements

• 4–7+ years in Azure support, solutions engineering, or a similar customer-facing technical role
• Azure certification
• Strong knowledge of Microsoft Azure services and architecture.
• Proficiency in Azure CLI, PowerShell, and diagnostic tools
• Excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.
• Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Nice to have

• ITIL certification
• Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP
• Exposure to virtualization and orchestration technologies such as Docker and Kubernetes
• Experience with JIRA and Confluence

Culture & Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
• Flexibility working some weekends and later hours to help fulfill a 24x7 business
• Passion for providing exemplary customer service, strong customer focus
• Eager to learn new technologies