Customer Success Manager

TL;DR

Customer Success Manager: Acting as a strategic business advisor and primary point of contact for a portfolio of accounts, ensuring customers achieve measurable ROI and full value from hirify.global solutions with an accent on understanding business goals and aligning solutions. Focus on creating and executing customer value plans, proactively analyzing account health, and driving customer advocacy through exceptional experiences.

Location: Remote (US), with an office option in Glendale, CA. Candidates must be residing in the United States.

Salary: $58,400–$78,100 USD (for US-based candidates).

Company

hirify.global is a product company building software solutions to transform business operations for its customers.

What you will do

• Act as a dedicated CSM for ~75+ assigned accounts, serving as a primary point of contact and strategic business advisor.
• Understand customer business goals, challenges, and success metrics, aligning hirify.global solutions to drive tangible ROI and business outcomes.
• Guide customers in maximizing hirify.global use by identifying high-impact opportunities to improve performance and efficiency.
• Create and execute customer value plans that demonstrate measurable business impact to key stakeholders.
• Proactively analyze account health, usage data, and engagement trends to identify risk and deliver tailored, timely interventions.
• Partner cross-functionally with Support, Product, Onboarding, and Sales to ensure seamless customer experiences and rapid issue resolution.

Requirements

• Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• A passion for customer success and helping others grow and thrive.
• Curiosity, a learning mindset, and a strong ownership mentality.
• Exceptional communication and relationship-building skills, with an ability to simplify complex concepts.
• Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams.
• Highly organized, detail-oriented, proactive, and comfortable with data interpretation.

Nice to have

• Experience in project management or business consulting.
• Familiarity with Salesforce, Gainsight, Tableau, and/or hirify.global.
• Understanding of business performance analytics and operational workflows.
• Ability to lead conversations that connect technology to measurable business results.

Culture & Benefits

• Flexible time off with ample learning and development opportunities, including comprehensive onboarding and leadership training.
• Great work is rewarded through Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Support for Titans at all stages of life: parental leave, fertility services, surrogacy, adoption reimbursement, maternity support, and pet insurance.
• A culture that celebrates individuality and uniqueness, encouraging fresh perspectives from all walks of life.