Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Building and maintaining strong relationships with key stakeholders for a CX platform with an accent on driving customer retention, renewals, and identifying growth opportunities. Focus on leveraging client data for strategic decision-making and cross-functional collaboration to deliver exceptional service.

Location: Hybrid in Perth, Australia

Salary: $138,600–$146,300 a year

Company

hirify.global is a product company that pioneers customer relationship management (CRM) software, focusing on helping sales teams reach their highest potential.

What you will do

• Build and maintain strong relationships with key stakeholders to guide clients in leveraging the CX platform.
• Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies.
• Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
• Use client data and analytics to track account health, uncover opportunities, and tailor strategies for customer success.
• Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.
• Act as a client advocate within hirify.global, ensuring their needs are heard and facilitating efforts to enhance the customer experience.

Requirements

• 4-6 years of experience in customer success, account management, or client-facing sales roles in a SaaS B2B environment.
• Demonstrated ability to build long-lasting client relationships, anticipate needs, and provide value-added solutions.
• Success in identifying upsell and cross-sell opportunities, with a clear understanding of driving revenue growth and meeting KPIs.
• Strong analytical skills, with the ability to interpret client data and business metrics to create action plans.
• Excellent communication skills, both verbal and written, capable of persuading across all organizational levels.
• Demonstrated ability to thrive in a dynamic environment, manage multiple priorities, and consistently deliver results.

Nice to have

• Experience with CRM, Marketing or Customer Experience technology (selling or delivering).

Culture & Benefits

• Focus on work/life balance and flexibility for employees.
• Opportunities for personal and professional growth.
• Benefit Stipend, Health & Wellness Reimbursement Program.
• Educational Resources and Career & Personal Development Program.
• Various discount programs (travel, virtual exercise classes).
• Merit-based company with opportunities to learn, excel, and grow.