TL;DR

Customer Success Manager (CRM): Building and maintaining strong relationships with key stakeholders for a CX platform with an accent on driving customer retention, renewals, and identifying growth opportunities. Focus on leveraging client data for strategic decision-making and cross-functional collaboration to deliver exceptional service.

Location: Hybrid in Perth, Australia

Salary: $138,600–$146,300 a year

Company

%hirify_global% is a product company that pioneers customer relationship management (CRM) software, focusing on helping sales teams reach their highest potential.

What you will do

Build and maintain strong relationships with key stakeholders to guide clients in leveraging the CX platform.
Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies.
Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
Use client data and analytics to track account health, uncover opportunities, and tailor strategies for customer success.
Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.
Act as a client advocate within %hirify_global%, ensuring their needs are heard and facilitating efforts to enhance the customer experience.

Requirements

4-6 years of experience in customer success, account management, or client-facing sales roles in a SaaS B2B environment.
Demonstrated ability to build long-lasting client relationships, anticipate needs, and provide value-added solutions.
Success in identifying upsell and cross-sell opportunities, with a clear understanding of driving revenue growth and meeting KPIs.
Strong analytical skills, with the ability to interpret client data and business metrics to create action plans.
Excellent communication skills, both verbal and written, capable of persuading across all organizational levels.
Demonstrated ability to thrive in a dynamic environment, manage multiple priorities, and consistently deliver results.

Nice to have

Experience with CRM, Marketing or Customer Experience technology (selling or delivering).

Culture & Benefits

Focus on work/life balance and flexibility for employees.
Opportunities for personal and professional growth.
Benefit Stipend, Health & Wellness Reimbursement Program.
Educational Resources and Career & Personal Development Program.
Various discount programs (travel, virtual exercise classes).
Merit-based company with opportunities to learn, excel, and grow.