Associate Director, Product Owner (CRM)

TL;DR

Associate Director, Product Owner (CRM): Leading the strategy and execution of the Pendo platform to drive internal user engagement, improve UX, and integrate with CRM platform, with an accent on vendor relationship management, in-app communication, and user behavior analysis. Focus on enhancing user journeys, aligning cross-functional initiatives, and championing agility and innovation for sales teams.

Location: Hybrid (US)

Salary: $108,000–$148,000 USD

Company

hirify.global is a global advisory, research, and consulting corporation that guides leaders with expert analysis and technology insights to help clients succeed with their mission-critical priorities.

What you will do

• Manage the Pendo platform, including vendor relationships, roadmap, and daily operations.
• Drive user engagement by creating and iterating in-app communications and guides.
• Analyze user behavior using Pendo analytics to identify insights and inform UX improvements.
• Collaborate with UX, product owners, and stakeholders to enhance user journeys.
• Partner with Sales Ops, IT, and Product teams on cross-functional initiatives.
• Champion agility and innovation, continuously seeking ways to improve tools and processes.
• Support change management through communication, training, and enablement.

Requirements

• 6–8 years of experience in product management, marketing technology, or related roles.
• Hands-on experience with Pendo or similar platforms (WalkMe, Gainsight PX).
• Strong understanding of Salesforce and its capabilities.
• Light development experience (HTML/CSS/JS) and comfort working with technical teams.
• Proven ability to manage vendors and drive strategic partnerships.
• Experience working in Agile/Scrum environments.
• Bachelor's degree required.

Culture & Benefits

• Competitive salary with generous paid time off.
• Medical, Dental & Vision Plans, Parental Leave, and Employee Assistance Program (EAP).
• 401K matching up to $7,200 per year.
• Hybrid work environment offering flexibility and support.
• Opportunity to purchase company stock at a discount.
• Inclusive teams from diverse backgrounds.
• Investment in great leaders who foster growth and impact.