Gaming Customer Support Agent (Mobile Games)

TL;DR

Gaming Customer Support Agent (Mobile Games): Answering player’s questions via email and troubleshooting technical solutions with an accent on providing timely and efficient customer service. Focus on handling inquiries across all possible communication channels and providing support in 55 languages to different businesses all over the world.

Location: Fully Remote

Company

hirify.global is a global Outsource Customer Service Support company specializing in Gaming customer support outsouce originally founded in Varna, Bulgaria.

What you will do

• Answering player’s questions via Email only.
• Troubleshooting and providing technical solutions.

Requirements

• You love playing Games!
• Candidates should have previous experience in the Customer Support field.
• Must speak and write professional English.
• Knowledge of Email Etiquette.
• Personal Computer or Laptop with a Stable Internet Connection.
• Minimum requirements – Windows: 15.6″ AMD Ryzen 7 5800U, 1,9-4,4 GHZ / AMD Radeon Vega 8 / 32GB / SSD – 512GB
• You enjoy using and you understand computer systems.
• Computer skills, fast and accurate keyboard writing speed
• Un-interrupted electricity and or UPS(power backup)
• Mobile Gaming, PC Gaming, Console Gaming, and E-sports Knowledge is essential.
• Enjoy working with people

Culture & Benefits

• Work with, an international team
• Competitive salary with a fair chance of promotion
• Internal Company Bonuses
• up to 30 Paid days off (Annual leave)
• 7 weeks of Paid training (Mon-Friday business hours GMT+2)
• Schedule: 24/7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts
• Shifts (18:30-03:00 (Evening), 01:00-09:30 (Night) (GMT+2)