Manager, Delivery Excellence

TL;DR

Manager, Delivery Excellence (SaaS): Leading a team responsible for customer deployments of the hirify.global platform, focusing on efficient technical deployments, proactive program management, and measurable value realization. Focus on establishing delivery playbooks, managing end-to-end delivery governance, and systematizing feedback loops from the field to product development.

Location: Remote in the US

Company

hirify.global is the Work AI platform that helps everyone work smarter with AI, evolving from enterprise search into a Work AI ecosystem.

What you will do

• Lead, grow, and mentor a team of Delivery Excellence Managers, overseeing team performance and career development.
• Establish delivery playbooks, templates, and operating standards to ensure consistent, high-quality deployments at scale.
• Own end-to-end delivery governance across accounts, including risk management and escalation handling.
• Set and report on portfolio-level KPIs, driving continuous improvement against these metrics.
• Partner with Sales, Solution Architects, AI Outcomes Managers, Support, and R&D to ensure a seamless customer journey.
• Engage with executive sponsors and customer program leads to align on goals, success plans, and measurable outcomes.

Requirements

• 6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS; 2+ years leading/managing delivery or customer success/PS teams.
• Strong understanding of SDLC and modern delivery practices (Agile/DevOps).
• Proven record of building playbooks, standardizing processes, and running delivery at scale with clear KPIs and continuous improvement cycles.
• Executive presence and clear communication skills.
• Analytical, systems-thinking mindset.
• Cloud fluency (AWS, Azure, or GCP); willingness to obtain relevant certification within 90 days is a plus.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Medical, Vision, and Dental coverage.
• Generous time-off policy and 401k plan.
• Home office improvement stipend, annual education, and wellness stipends.
• Vibrant company culture with regular events.
• Daily healthy lunches.