TL;DR

Availability And Capacity Manager: Defining and maintaining the Availability Management process aligned with ITIL standards and developing the Technology Capacity Plan and Forecast with an accent on monitoring service availability against SLAs and ensuring IT resources are optimized. Focus on improvement proposals and compliance with governance standards.

Location: Hybrid working model from a modern office in Kraków, Opole, or Katowice, Poland.

Company

%hirify_global% is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

What you will do

Define and maintain the Availability Management process aligned with ITIL standards.
Monitor service availability against SLAs and identify improvement opportunities.
Develop and maintain the Technology Capacity Plan and Forecast.
Monitor resource utilization and predict future capacity requirements.
Produce regular reports on availability and capacity metrics for stakeholders.

Requirements

Strong understanding of ITIL processes (Availability, Capacity, Service Continuity).
Experience with monitoring tools and performance analytics.
Ability to forecast demand and plan infrastructure growth.
Excellent communication and stakeholder management skills.

Culture & Benefits

Well-being culture: medical care with Medicover, private life insurance, and Sports card.
Access to over 70 training tracks with certification opportunities on the NEXT platform.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).