Customer Support Representative

TL;DR

Customer Support Representative: Communicating with clients, troubleshooting, and enhancing customer satisfaction with an accent on delivering fast service and educating clients on best practices. Focus on prioritizing incoming tickets and providing live feedback to the Customer Success team.

Location: Remote (USA: Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia)

Salary: $50,000–$60,000

Company

hirify.global is a fast-growing startup developing a business management platform for mobile and low-tech workforces.

What you will do

• Serve as the main point of contact for customers across various communication channels.
• Deliver fast service while maintaining high performance.
• Educate clients on best practices within the hirify.global platform.
• Provide live feedback to the Customer Success team regarding product capabilities and feature requests.

Requirements

• At least 1 year of experience in a customer support role or client-facing environment (written support)
• Superb written and verbal communication skills.
• Service-oriented personality with a can-do attitude and strong problem-solving skills.
• Tech-savvy with a startup mentality.
• Team player who enjoys giving and receiving feedback.
• Positive attitude, empathy, high energy, independence, and time management skills.
• Ability to work remotely from Mon-Fri.

Culture & Benefits

• Remote working model with comprehensive training and structured onboarding.
• Provided Mac laptop and necessary equipment.
• Medical coverage and insurance plan.
• Paid time off for vacation and sick days.
• Emphasis on continuous employee development and impact on customer business.
• Fun work environment with social events.