Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Driving post-sale strategy and engagement across a portfolio of named Enterprise accounts with an accent on co-creating Joint Success Plans, delivering enablement programs, and analyzing customer value. Focus on nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.

Location: Must be based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, London, or New York and expected to come into the office 3-days a week.

Company

hirify.global is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500.

What you will do

• Collaborate with customers to outline and execute Joint Success Plans, partnering with Customer Education and Solution Architecture teams to deliver impactful workshops and training sessions.
• Regularly review customer data to identify emerging opportunities and risks, engaging with customers through regular check-ins.
• Capture success metrics and engage key decision-makers to communicate the value derived from the platform; help customers identify and pursue new use cases.
• Collaborate with Sales to expand use cases and uncover opportunities; work with Renewals to ensure on-time contract renewals; equip Product with insights to reduce customer friction; ensure CRM is detailed and accurate.

Requirements

• 8+ years of experience in Customer Success managing large enterprise customers, preferably in the development tooling space.
• Strong consulting skills with a demonstrated capability to develop thoughtful account plans.
• Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.
• Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders.
• Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally.

Nice to have

• Ability to grasp complex product functionalities and articulate them to customers of varying technical levels.
• Aptitude for analyzing customer usage data to inform decisions and identify opportunities for use case expansion.
• Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools.
• Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.

Culture & Benefits

• Flexible schedule working with a fun, collaborative team.
• Comprehensive benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs to help you stay in the best of your physical and mental health.
• Frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.