Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing and nurturing relationships with key clients, ensuring their needs are met while driving revenue growth with an accent on providing client onboarding, identifying upsell opportunities, and negotiating complex B2B deals. Focus on monitoring KPIs, proactively addressing unusual customer activity, and collaborating with cross-functional teams to ensure seamless client experience.

Location: Fully remote within Europe (EEA, UK, Switzerland, Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, Western Balkans) and other locations that can work within Central European Time (CET).

Company

hirify.global empowers businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions tailored for EMI, PSP, e-commerce, and open banking platforms.

What you will do

• Provide and support clients through the full onboarding cycle.
• Develop and maintain strategic relationships with enterprise customers to drive revenue growth.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Conduct regular business reviews and effectively communicate value propositions to customers.
• Negotiate and close complex B2B deals with senior decision-makers.
• Collaborate with cross-functional teams (IT, compliance, payments) to ensure a seamless client experience.

Requirements

• Minimum of 2 years of experience as a Key Account Manager (B2B), Legal Consultant (Fintech), or Payment Manager (iGaming, Crypto, Forex, E-commerce).
• Good understanding of Fintech and experience in onboarding clients for merchant accounts.
• Excellent communication and self-management skills, with a result-oriented approach.
• English: C1 (Upper-Intermediate / Advanced level required).
• Fluency in Ukrainian/Russian is required.

Nice to have

• Compliance certifications or a Legal background.

Culture & Benefits

• Competitive compensation package commensurate with experience.
• 19 business days of flexible Paid Time Off (PTO).
• Fully remote work with flexible hours (within CET time zone).
• Values-driven culture with a friendly and supportive work environment.
• Opportunity to regularly participate in conferences and community events.
• Matrix organizational structure designed to streamline communication and promote efficiency.

Hiring process

• Application Screening.
• Interview Stages (2-3 weeks): Prescreening Call with recruiter, Technical Interview.
• Job Offer & Background Check.