Customer Success Architect III

TL;DR

Customer Success Architect III: Aligning hirify.global's technology solutions with customer digital transformation initiatives with an accent on technical guidance, solution implementation, and feedback integration. Focus on acting as a trusted advisor, resolving blockers, and driving customer success and retention.

Location: Remote, United States

Salary: USD $77,360.00 – USD $205,280.00 /Yr

Company

hirify.global is the world’s leading AI-powered developer platform with 150 million developers and counting.

What you will do

• Align hirify.global technology solutions with customer digital transformation initiatives, leveraging business and industry insights.
• Provide coaching and technical guidance on technology profiles and strategies.
• Coordinate efforts to resolve blockers to solution implementation and contribute to roadmaps.
• Act as a trusted advisor, translating complex technical concepts into actionable strategies.
• Serve as the voice of the customer by providing feedback to internal product and engineering teams.
• Lead initiatives to improve customer success and retention, developing best practices and facilitating enablement sessions.

Requirements

• 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience, OR Master's Degree AND 1+ year, OR equivalent experience.
• Ability to travel up to 25% to serve business or client needs.
• English: B2 required.

Nice to have

• 8+ years experience in technical consulting or related.
• 1+ year experience in digital transformation using software modernization.
• 1+ year experience in business consulting or customer-facing roles.
• 3+ years' experience orchestrating technical, support, and/or partner teams.
• Knowledge of application security programs and secure software development practices.

Culture & Benefits

• Remote-first work environment.
• Competitive pay and generous learning and growth opportunities.
• Excellent benefits to support employees.
• Focus on customer-obsessed, ship to learn, growth mindset, own the outcome, better together, diverse and inclusive values.