Customer Success Architect III

TL;DR

Customer Success Architect III: Aligning hirify.global's technology solutions with customer digital transformation initiatives with an accent on providing coaching and technical guidance. Focus on translating complex technical concepts into actionable strategies and improving customer success and retention by developing best practices for product usage.

Location: Remote, United States

Salary: USD $77,360.00 - USD $205,280.00 /Yr

Company

hirify.global is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

• Combine business and industry insights to identify customer requirements and align them with product features.
• Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position hirify.global solutions effectively.
• Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps.
• Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation.
• Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered.
• Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.

Requirements

• 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.
• Ability to travel up to 25% to serve business or client needs.

Culture & Benefits

• Remote-first company.
• Competitive pay.
• Generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.