Sr. Manager, Enterprise & Strategic Support

TL;DR

Sr. Manager, Enterprise & Strategic Support: Owns the support experience for hirify.global's enterprise customers, driving exceptional service delivery and building scalable support programs that differentiate in the market with an accent on enterprise escalations and white-glove support programs. Focus on translating enterprise customer needs into actionable support strategies, building and leading a team of enterprise support specialists who serve as trusted advisors to strategic accounts.

Location: Denver, Colorado, Nashville, Tennessee, United States. Individuals are expected to work from the office 2 to 3 days a week in hub locations.

Salary: $146,000 - $182,000 USD (Denver, CO), $132,000 - $165,000 USD (Nashville, TN)

Company

hirify.global is building the data platform to power safe and fair decisions.

What you will do

• Own and optimize the enterprise support experience, ensuring rapid response times and proactive engagement with customers.
• Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources.
• Build, coach, and develop a high-performing team of enterprise support specialists.
• Design and implement differentiated support offerings for enterprise customers, including dedicated support models.
• Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams.
• Systematically capture and analyze enterprise customer feedback, translating insights into improvements and product requirements.

Requirements

• 5+ years of experience in customer support leadership roles, with at least 3 years focused on enterprise B2B customers.
• Direct management experience leading teams of 10-20+ support professionals in high-growth environments.
• Deep understanding of enterprise customer expectations and premium support models.
• Proven track record of successfully managing high-stakes customer escalations and executive-level communications.
• Required: Enterprise B2B SaaS experience with complex, technical products.
• Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams.

Nice to have

• Experience in HR tech, compliance, or background screening industries.

Culture & Benefits

• Fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental and vision coverage.
• Unlimited PTO policy.
• Monthly wellness stipend.