Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Handling and troubleshooting technical requests from internal teams, performing root cause analysis of complex issues, and investigating product bugs. Focus on analyzing logs, identifying performance bottlenecks, and automating routine tasks to improve efficiency.

Location: Fully remote within Europe

Company

hirify.global creates financial freedom by allowing shoppers to split payments online and in-store with no interest or fees, serving over 40,000 global brands and 15 million users.

What you will do

• Handle and troubleshoot technical requests, performing root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).
• Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
• Investigate product bugs and customer-facing errors, participating in their resolution with Product and Engineering teams.
• Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
• Automate routine and repetitive tasks to improve team efficiency.
• Take part in on-call duties for incidents and help improve monitoring, alerting, and response processes.

Requirements

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools (Datadog, Grafana, Kibana) to investigate product and system issues.
• Knowledge of software development principles and fundamentals.
• Experience writing simple SQL queries.
• English: B1 or higher.

Nice to have

• Experience with Google Cloud.
• Experience writing scripts in Bash, Python, or Golang.
• Hands-on experience in incident management (SEV process, on-call duties).
• Experience at a fintech company.
• Experience at a startup.

Culture & Benefits

• Full-time B2B contract.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexi benefits for wellness, travel, or learning.
• Work alongside a high-performing, international engineering team in a global fintech unicorn.

Hiring process

• Applied
• Review
• Intro Call
• Technical Interview
• Final Interview
• Hired