Service Desk Analyst (Fintech)

TL;DR

Service Desk Analyst (Fintech): Handling requests, identifying bugs, standardizing solutions, and automating routine tasks within a fast-scaling fintech company. Focus on improving internal tools, processes, and providing technical support to L1 and L2 teams.

Location: Fully remote, work from anywhere in Europe

Salary: We will find the best opportunity and make you an offer starting with $4k/month. Net!

Company

hirify.global creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

What you will do

• Handle requests and perform basic problem analysis.
• Identify and report bugs.
• Standardize solutions and update documentation for L1 and L2 teams.
• Analyze technical issues and create development tasks.
• Contribute to the development and improvement of internal tools and processes.
• Automate routine tasks.

Requirements

• Experience working with Jira.
• Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy).
• Experience with monitoring and logging tools (Datadog, Grafana, Kibana).
• Knowledge and practical use of administrative automation tools.
• English at a level sufficient for written communication and reading technical documentation (B2).
• Understanding of software development principles.
• Experience writing simple SQL queries.

Nice to have

• Experience with Google Cloud.
• Experience with Google Apps Script.
• Scripting skills (Bash, Python, Go).
• Understanding of ITIL processes.
• Basic knowledge of FinTech.
• Jira administration experience.
• Experience at a startup.

Culture & Benefits

• Full-time B2B contract.
• Fully remote setup, work from anywhere in Europe.
• Up to 20% tax allowance.
• 22 paid leave days annually.
• Stock options (ESOP) in a fast-scaling, pre-IPO company.
• Flexi benefits you can use for wellness, travel, or learning.
• Work alongside a high-performing, international engineering team in a global fintech unicorn.

Hiring process

• Applied.
• Review.
• Intro Call.
• Technical Interview.
• Final Interview.
• Hired.