Technical Support Engineer (Fintech)

TL;DR

Service Desk Specialist (Fintech): Handling support requests, bug identification, documentation, and automation to improve internal tools and processes with an accent on technical issue analysis and task creation. Focus on automating routine tasks, supporting L1 and L2 teams, and enhancing BackOffice systems.

Location: Fully remote within Europe

Company

hirify.global is a fast-growing fintech unicorn in the GCC region, enabling financial freedom through flexible payment solutions used by over 15 million users and 40,000 global brands.

What you will do

• Handle support requests and perform basic problem analysis.
• Identify and report bugs to development teams.
• Standardize solutions and maintain documentation for L1 and L2 support teams.
• Analyze technical issues and create development tasks for fixes.
• Contribute to the development and improvement of internal tools and automation processes.
• Automate routine tasks to increase efficiency.

Requirements

• Experience with Jira and monitoring/logging tools such as Datadog, Grafana, and Kibana.
• Strong soft skills including ownership, proactivity, and autonomy in ticket handling.
• Knowledge of administrative automation tools and ability to write simple SQL queries.
• Understanding of software development principles.
• English proficiency at B2 level for written communication and technical documentation.
• Must be able to work fully remotely from Europe.

Nice to have

• Experience with Google Cloud and Google Apps Script.
• Scripting skills in Bash, Python, or Go.
• Understanding of ITIL processes and Jira administration experience.
• Basic knowledge of FinTech and startup experience.

Culture & Benefits

• Full-time B2B contract with up to 20% tax allowance.
• Fully remote work setup from anywhere in Europe.
• 22 paid leave days annually and stock options (ESOP) in a pre-IPO company.
• Flexi benefits for wellness, travel, or learning.
• Work with a high-performing international engineering team in a global fintech unicorn.

Hiring process

• Intro call.
• Technical interview.
• Final interview.
• Hiring decision.