Customer Success Manager

TL;DR

Customer Success Manager: Managing customer relationships and ensuring user satisfaction for an open-source project management platform with an accent on community engagement, customer support, and technical issue resolution. Focus on building strong customer connections, handling queries, and driving continuous improvement through cross-team collaboration.

Location: Remote within Europe, preferably Germany

Company

hirify.global is a leading open-source project management platform empowering teams worldwide with transparent and accessible collaboration tools.

What you will do

• Be the first point of contact for users, handling queries via CRM and phone including product features, technical issues, and billing.
• Ensure user satisfaction by tailoring solutions and suggesting best practices.
• Build and maintain strong, long-term relationships with high-value customers, managing churn risk and identifying upsell opportunities.
• Engage actively with the hirify.global community through forums and software.
• Provide feedback to product, marketing, sales, and engineering teams to drive continuous improvement.

Requirements

• Proficiency in German at native or professional level
• Experience in customer support, ideally in a tech company.
• Strong communication and active listening skills.
• Passion for open-source software and mission-driven work.
• Ability to work remotely with autonomy and flexibility.

Culture & Benefits

• Purpose-driven role in an open-source company valuing transparency and collaboration.
• Work with diverse clients worldwide including NGOs, public institutions, and corporates.
• Remote-first setup with full flexibility and work-life balance.
• Supportive and positive team culture focused on learning and growth.
• Opportunity to impact customer success and product development.
• Agile startup environment with a growing experienced team.