Customer Success Manager (Customer Relations)

TL;DR

Customer Success Manager (Customer Relations): Managing customer relations, ensuring customer satisfaction, and driving retention and growth. Focus on building strong relationships, resolving issues, and providing tailored solutions.

Salary: $65,000 - $70,000 a year

Company

hirify.global is dedicated to delivering exceptional experiences to customers and employees.

What you will do

• Build and maintain strong relationships with customers as the main point of contact.
• Ensure customer satisfaction by understanding needs and proactively addressing concerns.
• Assist customers in onboarding, product training, and ongoing support.
• Collaborate with internal teams to resolve customer issues and provide tailored solutions.
• Monitor customer health metrics, track feedback, and identify opportunities for improvement.
• Manage customer retention and renewal processes.

Requirements

• 2-3 years of experience in Customer Success, Account Management, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple customer accounts and prioritize tasks efficiently.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• Experience working with software, SaaS, or tech-related companies is a plus.
• Excellent teamwork and collaboration skills.

Culture & Benefits

• Flexible remote work environment.
• Opportunity to make a significant impact on customer satisfaction and retention.
• Work with a dynamic team in a fast-growing company.