TL;DR

Head of Customer Success (SaaS): Leading and scaling the Customer Success function, ensuring it delivers measurable business impact through proactive engagement, structured risk assessment, and data-driven renewals. Focus on building strong risk assessment practices, coaching the Customer Success team, and raising the bar on operational excellence.

Company

%hirify_global% is an Oslo-based startup accelerating the growth of solar energy by making it fast and simple to find the best solar project locations.

What you will do

Set the vision, priorities, and quarterly goals for Customer Success, owning retention, renewals, expansion, customer satisfaction, and churn reduction.
Establish strong risk assessment practices across the customer base, ensuring early identification and mitigation of churn risk.
Lead, coach, and develop the Customer Success team, creating clarity, accountability, and high performance.
Raise the bar on operational excellence across documentation, processes, customer engagement, relationship management, customer health tracking, and admin hygiene in HubSpot and related systems.
Partner closely with Sales, Product, Marketing, and Customer Experience to align on shared success metrics, strengthen feedback loops, and ensure seamless customer handovers.

Requirements

Proven experience leading and scaling Customer Success in a B2B SaaS environment.
Strong track record of driving retention, renewals, and expansion at scale, including proactive churn prevention.
Experience building structured processes for customer health and success, stakeholder engagement, risk assessment, and documentation.
Comfortable balancing strategic leadership with hands-on execution.
Data-driven mindset with experience using analytics to guide decisions.
Experience with CRM and Customer Success tools (HubSpot experience is a plus).
Strong stakeholder management skills and ability to influence cross-functionally.

Culture & Benefits

Chance to join early in a young, fast-growing startup with a global reach.
Competitive salary plus an option scheme to share in our future success.
Flexible work-life balance, including support for remote work weeks.
A fun, collaborative team culture with plenty of laughter and team events.
Steep learning curve with opportunities to take on increasing responsibilities as the company grows.

Head Of Customer Success (SaaS)