Head Of Customer Success (SaaS)

TL;DR

Head of Customer Success (SaaS): Leading and scaling the Customer Success function, ensuring it delivers measurable business impact through proactive engagement, structured risk assessment, and data-driven renewals. Focus on building strong risk assessment practices, coaching the Customer Success team, and raising the bar on operational excellence.

Company

hirify.global is an Oslo-based startup accelerating the growth of solar energy by making it fast and simple to find the best solar project locations.

What you will do

• Set the vision, priorities, and quarterly goals for Customer Success, owning retention, renewals, expansion, customer satisfaction, and churn reduction.
• Establish strong risk assessment practices across the customer base, ensuring early identification and mitigation of churn risk.
• Lead, coach, and develop the Customer Success team, creating clarity, accountability, and high performance.
• Raise the bar on operational excellence across documentation, processes, customer engagement, relationship management, customer health tracking, and admin hygiene in HubSpot and related systems.
• Partner closely with Sales, Product, Marketing, and Customer Experience to align on shared success metrics, strengthen feedback loops, and ensure seamless customer handovers.

Requirements

• Proven experience leading and scaling Customer Success in a B2B SaaS environment.
• Strong track record of driving retention, renewals, and expansion at scale, including proactive churn prevention.
• Experience building structured processes for customer health and success, stakeholder engagement, risk assessment, and documentation.
• Comfortable balancing strategic leadership with hands-on execution.
• Data-driven mindset with experience using analytics to guide decisions.
• Experience with CRM and Customer Success tools (HubSpot experience is a plus).
• Strong stakeholder management skills and ability to influence cross-functionally.

Culture & Benefits

• Chance to join early in a young, fast-growing startup with a global reach.
• Competitive salary plus an option scheme to share in our future success.
• Flexible work-life balance, including support for remote work weeks.
• A fun, collaborative team culture with plenty of laughter and team events.
• Steep learning curve with opportunities to take on increasing responsibilities as the company grows.