Technical Support Specialist (German)

TL;DR

Technical Support Specialist (German): Providing transformative customer experiences by prioritizing calls and email correspondence, taking ownership of customer issues, and utilizing resources for high-quality service interactions. Focus on Windows troubleshooting, collaboration with internal teams to resolve critical product issues, and creating knowledge base articles.

Location: Remote anywhere based in Germany, including Berlin.

Company

hirify.global automates IT operations to provide visibility, security, and control over endpoints for over 30,000 customers.

What you will do

• Provide prompt, accurate follow-up to support tickets and calls.
• Collaborate with Engineering, Customer Success, QA, and Product Management to resolve product issues.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge through new knowledge base articles.
• Take ownership of customer issues.

Requirements

• Fluent in German and English.
• Bachelor's degree in Computer Science and/or equivalent work experience.
• At least 2 years of prior experience in a customer service/support position.
• Proficient in Windows (registry, services).
• Understanding of virtualization platforms and basic networking.
• This position is not eligible for Visa sponsorship.

Nice to have

• Fluency in Mac troubleshooting.
• Experience with Linux troubleshooting.
• Previous experience with Zendesk.
• Previous experience with RMM software.
• Knowledge of Italian, French, Dutch, or Spanish.

Culture & Benefits

• Flexible working hours with hybrid office options.
• Lunch covered 3 times/week at the office.
• Access to Corporate Benefits Platform (discounts for brands).
• Professional development through a training platform.
• Collaborate with an international and intercultural workforce.
• Office location in the heart of Berlin at Alexanderplatz.