Technical Support Senior Associate (Fintech)

TL;DR

Technical Support Senior Associate (Fintech): Investigating and resolving complex technical issues for client-facing web applications with an accent on network interactions, desktop configurations, and application diagnostics. Focus on collaborating with product development, escalating issues to Tier III, and enhancing client satisfaction through timely resolutions.

Location: Remote (US)

Company

hirify.global delivers innovative software and service solutions for essential financial reporting and capital markets transactions.

What you will do

• Liaise with clients and their IT personnel to investigate and resolve problems with web applications, networks, and desktop configurations.
• Provide immediate technical assistance to clients via telephone, tickets, or email.
• Escalate unresolved incidents to Tier III technical support and ensure resolution.
• Conduct software compatibility tests and recreate client software environments for testing and replication.
• Provide feedback and recommendations to Product Development regarding software usability and functionality.
• Maintain a knowledge base with resolutions and provide training to Tier I personnel as needed.

Requirements

• Strong experience in client application support and troubleshooting.
• Proficiency with Windows Operating Systems and Macintosh Operating System.
• Knowledge of various internet browsers including Explorer, Mozilla, Google Chrome, and Safari.
• Experience with Adobe Acrobat (versions 9, X, and DC) and Microsoft Office (versions 2007 and 2010).
• Understanding of LAN/WAN configurations and topologies.
• English: B2 required.

Nice to have

• Familiarity with Microsoft Office SharePoint 2010.
• Knowledge of SQL Servers and Active Directory Federation Services.
• Experience with Java programming and Active X controls.
• Multi-lingual capabilities.

Culture & Benefits

• Enjoy competitive compensation and a flexible workplace.
• Access to comprehensive benefits and opportunities for professional growth.
• Join an organization recognized as one of "AMERICA'S MOST LOVED WORKPLACES®" for five consecutive years.
• Work in a values-driven environment with a "Win as One" mentality.