L1 Support Engineer (Igaming)

TL;DR

L1 Support Engineer (Igaming): Providing advanced first and second-line support for corporate workstations, managing user lifecycle processes, and owning the full lifecycle of corporate equipment with an accent on workplace stability, endpoint management, and access administration. Focus on troubleshooting and resolving workplace-related incidents, improving support processes through standardization and documentation, and collaborating with various teams and vendors.

Location: Malta

Company

hirify.global is an international technology company with software development expertise in iGaming, fintech, and martech.

What you will do

• Provide advanced first and second-line support for corporate workstations (Windows, macOS).
• Manage user lifecycle processes and configure access to various platforms.
• Own the full lifecycle of corporate equipment, maintaining accurate records.
• Improve workplace support processes through standardization and automation.
• Collaborate with L2, Infrastructure, and Security teams.

Requirements

• Strong practical experience with Windows operating systems in a corporate environment.
• Good understanding of endpoint security principles.
• Hands-on experience supporting macOS at workplace level.
• Experience working with Active Directory.
• Understanding of Group Policy basics.
• English proficiency level B1 or higher.

Nice to have

• Basic Windows Server administration experience.
• PowerShell or other scripting experience for automation.
• Familiarity with MDM solutions (Intune, Jamf, or equivalents).
• Experience working with Jira and Confluence.
• Basic networking knowledge.

Culture & Benefits

• Clear role positioning between L1 and L2 support.
• High level of autonomy in workplace-related decisions.
• Opportunity to grow into L2, Infrastructure, or Security roles.
• Structured onboarding and access to internal documentation.
• Participation in improving IT processes, not only ticket handling.
• Transparent escalation paths and collaborative team environment.