Regional Director of Customer Success (Hospitality)

TL;DR

Regional Director of Customer Success (Hospitality): Leading and optimizing customer success functions for the Thai hospitality market with an accent on driving retention, managing support, onboarding, and account management teams. Focus on balancing cultural expectations, customer relationships, and global standards while leveraging AI-powered solutions to transform the industry.

Location: Remote, focused on the Thailand market.

Company

hirify.global is a product company transforming the hospitality industry globally with an intelligently designed platform that integrates with hundreds of partners and leverages AI-powered solutions.

What you will do

• Lead regional Customer Success functions (Support, Onboarding, Account Management) for the Thai market.
• Drive core metrics including NDR, onboarding success, and service quality for the Thai customer portfolio.
• Ensure high customer retention and low churn, acting as a trusted advisor to clients.
• Collaborate effectively with Thai and global teams within a multinational structure.
• Translate technical and operational concepts into clear, practical guidance for customers and internal teams.

Requirements

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills (spoken and written).
• Demonstrated success leading Thai teams and understanding Thailand’s hospitality landscape.
• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Proven success working within international companies.

Nice to have

• Sr Leadership Experience (managing managers).
• Advanced degree in Hospitality or Business.

Culture & Benefits

• Remote First, Remote Always work environment.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays for extended weekends.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Access to professional development courses and training.