Customer Success Executive (AI)

TL;DR

Customer Success Executive (AI): Leading proactive customer adoption and operational delivery for strategic enterprise clients, ensuring maximum value and business transformation outcomes from hirify.global AI-powered solutions. Focus on C-suite engagement, driving AI adoption, innovation, and revenue expansion through multi-year account strategies.

Location: Must be legally permitted to work in Australia. This role is based in either Sydney (Flexible) or Melbourne (Flexible).

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences through its AI-Powered Experience Orchestration platform.

What you will do

• Own day-to-day operational delivery of customer programs and oversee end-to-end adoption programs.
• Serve as the senior hirify.global leader, engaging regularly with C-level executives to align business priorities and drive innovation.
• Lead and mentor a cross-disciplinary team of CSMs, TAMs, Professional Services, and Consultants.
• Own account-level revenue outcomes, with direct responsibility for renewals, expansions, and long-term retention.
• Turn strategic customers into champions and advocates through strong relationships and measurable success.
• Act as the Voice of the Customer within hirify.global to drive roadmap priorities.

Requirements

• Deep experience in account leadership, customer success, or consulting roles at enterprise SaaS or technology services companies.
• Proven track record managing strategic accounts >$10M annually with responsibility for delivery and commercial outcomes.
• Strong background in professional services/consulting (Big 4 Principal or equivalent) or Client Director roles.
• Deep experience leading matrix multi-disciplinary customer teams (CSM, TAM, PS, Consultants).
• Domain expertise in Financial Services/Banking, with a track record of driving transformation at scale.
• Knowledge of SaaS adoption models, AI-driven transformation, and enterprise program governance.

Culture & Benefits

• hirify.global offers an environment for employees to make a larger impact and take ownership of their work.
• Great benefits and perks like larger tech companies.
• Be part of a strong salesforce committed to delivering success.