TL;DR

Director, Customer Success (AI): Leading and scaling a Strategic Customer Success team to drive growth, retention, and long-term value for high-value customers with an accent on developing customer success strategy and leveraging AI and automation for team effectiveness. Focus on leading and mentoring senior-level talent, navigating ambiguity in GTM transitions, and ensuring clients realize the impact of %hirify_global%'s solutions.

Location: Remote (United States). Requires 25%+ travel for team meetings, customer meetings, training, or company events.

Salary: $178,400–$195,000 USD annually, plus annual bonus and equity.

Company

%hirify_global% is an AI-powered product company providing a CustomerOS platform for customer retention, growth, learning, adoption, and community connection.

What you will do

Develop and communicate customer success strategy aligned with GTM strategies and company objectives.
Lead, mentor, and scale a team of Customer Success Managers focused on large accounts.
Innovate by leveraging AI and automation to enhance team effectiveness and customer value.
Establish and monitor key metrics (KPIs, CAC, LTV, NRR) to assess customer health and team performance.
Provide consultative guidance to customers, ensuring optimal use of the %hirify_global% platform and swift resolution of challenges.
Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to ensure seamless customer journeys.

Requirements

8+ years of experience in customer success, account management, or related fields, with at least 5 years in a leadership role managing and developing high-performing teams, including Senior CSMs or Enterprise Success Leaders.
Proven experience working with global customers.
Proven ability to coach and develop senior-level talent.
Demonstrated ability to navigate ambiguity and adapt to changing strategies.
Track record of success in driving customer retention, satisfaction, and expansion in a B2B SaaS environment.
Strong analytical skills and cross-functional mindset.

Culture & Benefits

Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, and 401(k) plan.
Access to coworking spaces globally and dedicated Recharge Holidays (one long weekend each quarter).
%hirify_global%’s equity program and an annual bonus.
$10,000 lifetime fertility stipend.
Culture guided by Human-First values, fostering collaboration, curiosity, and continuous learning.